
Service Channels
Integrated Campaign, CX
The first campaign to put the bank's whole service ecosystem under one promise.

Case study · Integrated Launch
Launching ATH Móvil and People Pay together as one payment proposition.
Oriental was the last major bank on the island to add ATH Móvil, the dominant person-to-person payment service.
A catch-up announcement would have reminded everyone how late it was.
The insight
Arriving last could still feel like arriving with more: both payment services, launched together.
Fig. 02 The insight

We paired ATH Móvil with People Pay and launched both as El Combo, a more complete payment proposition.
A teaser-to-reveal structure built around an oversized orange box gave the launch its own moment.

Rollout